Welcome to Mocota.in. These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms.
1. About Us
Mocota.in is an online shopping platform offering beauty, skincare, cosmetic, personal care, and related lifestyle products to customers across India.
2. Products & Services
We provide products including but not limited to:
Skincare Products
Cosmetic & Beauty Products
Hair Care Products
Personal Care Items
Fashion & Lifestyle Accessories
All products displayed on the website are subject to availability.
We reserve the right to discontinue or modify any product at any time without prior notice.
3. Orders & Acceptance
Customers must provide accurate billing, shipping, and contact information.
Once an order is placed, you will receive an order confirmation.
Mocota reserves the right to cancel or refuse any order due to:
Product unavailability
Pricing errors
Suspicious or fraudulent activity
Incorrect customer details
4. Pricing & Payments
All prices on the website are listed in Indian Rupees (INR).
Prices may change without prior notice.
Payments can be made through approved payment methods available on the website.
Orders will be processed only after successful payment confirmation.
5. Shipping & Delivery
Delivery timelines may vary depending on location and courier availability.
Mocota is not responsible for delays caused by:
Courier partners
Natural disasters
Government restrictions
Unforeseen circumstances
Customers are requested to provide a correct delivery address and contact number.
6. Return & Refund Policy
Returns are accepted only for damaged, defective, or wrong products delivered.
Customers must report issues within 48 hours of delivery.
Products must be unused and in original packaging for return approval.
Refunds will be processed after successful verification of the returned product.
Certain items such as opened beauty or personal care products may not be eligible for return due to hygiene reasons.
7. Cancellation Policy
Orders can be cancelled before dispatch only.
Once shipped, cancellation requests may not be accepted.
Refunds for cancelled prepaid orders will be processed within a reasonable period.
8. Customer Responsibilities
Customers agree:
Not to misuse the website
Not to attempt unauthorized access to our systems
Not to upload harmful or fraudulent content
To provide accurate information during purchase
9. Intellectual Property
All website content including:
Logo
Brand name
Images
Product descriptions
Graphics
Website design
are the intellectual property of Mocota and may not be copied, reused, or distributed without written permission.
10. Privacy Policy
Customer information collected by Mocota is used only for:
Order processing
Customer support
Delivery updates
Promotional communication (if consent is provided)
We do not sell or share personal information with unauthorized third parties.
11. Limitation of Liability
Mocota shall not be held responsible for:
Allergic reactions due to product ingredients
Improper product usage by customers
Delays caused by third-party services
Temporary website downtime or technical issues
Customers are advised to read product descriptions and usage instructions carefully before use.
12. Changes to Terms
Mocota reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Updated terms become effective immediately after being published on the website.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted according to the laws of India.
Any disputes shall be subject to the jurisdiction of courts in Uttar Pradesh, India.
14. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
