Refund Policy

Effective Date: 12-05-2026

At Mocota.in (“we”, “our”, “us”), customer satisfaction is our priority. This Refund Policy explains the terms and conditions for returns, replacements, and refunds for purchases made through our website.

1. Eligibility for Refund

You may request a refund if:

• You received a damaged or defective product
• You received the wrong product
• The product was not delivered due to our error
• The product is significantly different from the description on our website

Refund requests must be made within 7 days of receiving the product.

2. Non-Refundable Items

Refunds will not be provided for:

• Products damaged due to misuse or improper handling
• Used or opened products (unless defective)
• Products returned without original packaging
• Requests made after the refund eligibility period

3. Return Process

To request a return or refund:

1. Contact our customer support team
2. Provide your order number and issue details
3. Share clear photos/videos if the product is damaged or defective
4. Wait for approval and return instructions

Once approved, the product must be returned in its original condition.

4. Refund Processing

After receiving and inspecting the returned product:

• Approved refunds will be processed within 5–7 business days
• Refunds will be credited to the original payment method
• Processing time may vary depending on your payment provider or bank

5. Replacement Policy

In cases of defective, damaged, or incorrect products, we may offer a replacement instead of a refund, based on product availability.

6. Cancellation Policy

Orders can be canceled before they are shipped.

Once the order has been shipped, cancellation is not possible. However, you may request a return after delivery as per this policy.

7. Shipping Charges

• Shipping charges are non-refundable unless the return is due to our error
• Return shipping costs may be borne by the customer unless otherwise specified

8. Contact Us

If you have any questions regarding this Refund Policy, contact us:

📧 Email: mocota.info@gmail.com
📞 Phone: 8128128379
🌐 Website: Mocota.in